Q: What are the minimum order quantities on your domestic headwear?
A: 72 pieces per style/color. Anything else will require a Less Than Minimum charge per cap.
Q: Do you have caps in stock?
A: No, all of our domestic headwear is made to order.
Q: What is the production time on domestic orders?
A: Our standard production time is 4-6 weeks after receiving any approvals that are needed.
Q: Do you carry an import stock?
A: No, all of our import items are ordered in. This requires an inbound freight charge to be added to orders.
Q: Do you have an in house embroidery department?
A: Yes. If the artwork is not provided, there may be digitizing fees applied.
Q: Can I be set up on Net 30 day terms?
A: Yes, however Net 30 day terms are based on approved credit. Other payment options are checks, Mastercard, Visa, Discover and American Express.
Q: Will I be able to cancel my order if needed?
A: All cancellations and/or changes in orders must be in writing and faxed/emailed to Mad Hatter. Once an order is entered into production, there will be a cancellation fee.
Q: Is it possible to put a rush on my order?
A: Rush orders will be accommodated when possible for an additional charge per order.
Q: Will you drop ship my order to separate addresses?
A: Yes, we can, however there will be an additional charge per each address.